Contact Us
Got a question about one of our sweepstakes casino reviews, spotted something that needs updating, or just want to share feedback? This page explains how to reach the Sweepstakes Casinos team and what kind of enquiries we can actually help with.
How to reach us
The best way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods. When you write in, it helps to include which platform or page your question relates to — for example, one of the new sweepstakes casinos featured on our list, or a specific welcome offer detail you'd like us to double-check.
What we can help with
- Corrections or updates to information about a listed operator, including welcome offers, eligible states, or redemption terms that may have changed since we last reviewed them.
- General questions about how sweepstakes casinos work, such as the difference between Gold Coins and Sweepstakes Coins, or how the no-purchase-necessary entry method works.
- Feedback on your own experience with a site we've covered — both positive and negative reports help us keep our coverage current.
- Requests to review a new sweepstakes casino that isn't yet on our list.
- Business or partnership enquiries related to the site.
What we can't do
We're an independent comparison site, not an operator, payment processor, or customer support desk for any of the casinos listed here. That means we can't access your account, process a redemption, resolve a payment dispute, or verify your identity on a platform's behalf. If you're having trouble with a specific site — for example, a delayed prize redemption or an identity verification issue — you'll need to contact that operator's own support team directly, since only they can see your account details and transaction history.
Similarly, we're not able to give personal legal or tax advice. If you have questions about whether a sweepstakes casino is available in your state, or whether a prize redemption affects your taxes, those are matters to check with the operator's terms and conditions or a qualified professional, since rules vary by state and change over time.
Before you write in about legality or eligibility
A lot of the messages we receive ask whether a particular platform is "legal" in a specific state. Sweepstakes casinos operate under a promotional sweepstakes model rather than traditional real-money wagering, and availability varies by state — some operators choose not to serve certain states at all, and laws in this area continue to change. We can point you toward publicly available information, but we can't tell you definitively that a site is fine to use where you live. For general background on how these platforms are meant to be enjoyed responsibly, our Responsible Gambling page is a useful starting point, and our Terms and Conditions page covers how we operate this site.
Want to know more about who we are first?
If you're curious about how we put our rankings together or what Sweepstakes Casinos covers before you send a message, our About Us page walks through that in more detail. It's a good place to check first if your question is about our review process rather than a specific operator.
A quick note on response times
We're a small team, so while we aim to reply within 48 hours, more detailed enquiries — such as those asking us to verify current offer terms across several listed casinos — may take a bit longer. Thanks for your patience, and for helping us keep Sweepstakes Casinos accurate for other readers.